Problem with Marketpress. The shopping cart is not updating for some people.

Some people are having problems with the shopping cart on my website.

http://assault-knights.com/

The shopping cart works fine for me. And from what I seen most other people. But a couple that I have been trying to help out has been reporting when they try to add a product to it from my product page

http://assault-knights.com/store/products/

It does not update there cart. I have already told them to check and make sure cookies are enabled on there browser. And they both said that it was.

I also told them to purge there cache and everything too. But it is still not working. They both also said the widget on the side of my site is not updating either.

Like I said before it works for myself flawlessly but I would like to see if I can help them out better because I have a chance to get alot of money from them both from buying from my site.

Could I get a few people to test for me and see if this is happening to them as well? You don’t have to buy anything. Just add a few products to the shopping cart and see if it goes though. and updates for you. I would like a few people to test it out and see for me if they might get the same problem and tell me on here if it worked for them or not.

Thank you. Also if some one might know why. Please enlighten me as well so I can tell them how to fix it.

  • Kimberly
    • Champion of Loops

    Hi there and welcome to WPMUdev forums!

    I just checked out your site and can get the cart to work on the latest Firefox, IE and Chrome.

    Is there any way you can find out what they are using to view?

    If they refresh the page do the products show up?

    Ajax is what handles the loading of the page after someone clicks the Add to Cart button.

    Best,

    Kimberly

  • AKNightHawk
    • New Recruit

    Thank you for your quick reply.

    One whom is having trouble is using IE and Firefox. The other one used android, Safari browser and Opera. Both said that the product they added just did not show up. Though I did not think about asking them if they tried refreshing the page. I will ask the one I been trying to help now.

    Basically this is what he said to me when I asked him to test again..

    ______________________________________________________________________________________

    Hi James,

    I configured Firefox to enable cookies and the items are not being added to the shopping cart. When I add an item, the shopping cart that you placed on the left side shows its always empty.

    Dan

    ______________________________________________________________________________________

    I will ask him about refreshing the page. And see.

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