Problem with membership widgets

We are using the membership plugin on We've set up a membership area at

The problem is that we're trying to use your membership specific widgets for displaying widgets only to not-logged-in people, people with basic membership, etc. However, when I turn those on, it completely breaks the site.

Since this problem is complex to type out, I made a video walkthrough available through an unlisted link here: (4.5 minutes long)

When you reply to this email, I'll send the you the user/pass for both the admin areas and the basic member that we set up so that you can follow along.

Thanks in advance for your prompt attention.


  • Vinod Dalvi
    • WP Unicorn

    Hi @Nicole,

    I hope you are well today and thank you for your question and detailed video walk through.

    I couldn't reproduce the same problem on my test site using default theme. i alos checked it on your page and it does not display broken. It may be you have removed the Membership level text widget.

    Can you send me your admin credentials please?
    - Send an email using our secure contact form on
    - Select "I have a different question" from the dropdown
    - On the subject enter "Attn: Vinod Dalvi".
    - Include the URL of this post in your message so that I may track this issue better
    - Include a link to your website
    - Include your admin credentials (username + password)
    - Include FTP Details

    Best Regards,

  • Vinod Dalvi
    • WP Unicorn

    Hi @Nicole,

    I checked the issue on your site but could not reproduce it on my test site using the same theme that you are using.

    Can you just try deactivating all plugins on your site using default theme and updating Membership plugin to the latest one?

    Let me know your feedback.

    Kind Regards,
    Vinod Dalvi

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