Problem with privileges


I would like to do backup on

But when I try I have alert that I haven’t enough privileges to do it.

I’m of course use login on administrator role.

Could you check it for me? I just give you GRANT SUPPORT ACCESS.

Best regards!


  • Pawel
    • Staff

    Cze?? Zbyszek!

    I can see the error message when I try to create a manual backup. This needs further investigation.

    Would you mind sending me access details for your site’s FTP/cPanel and also phpmyadmin access?

    Note: Don’t leave your login details in this ticket.

    Instead, you can send us your details using our contact form and the template below:

    NOTE: Don’t change selected topic in the dropdown, just leave it at “I have a different question”.

    Subject: “Attn: Pawel Pela

    – Site login URL

    – FTP credentials (host/username/password)

    – cPanel credentials (host/username/password)

    – phpmyadmin credentials (host/username/password) if no cPanel

    – Folder path to site in question

    – Link back to this thread for reference

    – Any other relevant urls/info



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