Problem with Users tries to Cancel/Unsubscribe: "There was a problem finding your transaction

Users get this error message when trying to unsubscribe.

“There was a problem finding your transaction in 2CO. Please contact an administrator”.

The subscription is ended, but the recurring transaction inside 2checkout is not stopped.

I’m using the latest versions of WordPress and Membership.


  • aecnu
    • WP Unicorn

    Greetings Klark,

    Thank you for bringing this item to our attention.

    If I am not mistaken the cancellation will indeed need to manually enter the applicable merchant gateway i.e. PayPal to put the kill on the subscription.

    But rather then stick my foot all the way in my mouth I will go ahead and see if the lead developer Barry can confirm my suspicions.

    Though this may take a bit longer then a normal ticket, I will try to get him in here asap.

    Cheers, Joe

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.