problems with course press update

update coursepress pro, have backed up site with snap shot, have updated course pres to new version, have white screen on settings or anything else I try to click.

Students can also not login, this is on the sub site recht.aeyrand tried to restore snapshot, not working please help urgently.

I have opened back end access

Thanks guys

  • Vaughan
    • Support/SLS MockingJay

    Hi John,

    Hope you’re well?

    Can you check your server error logs, see if there’s anything in there that might let us know what is causing the error. You should be able to find them in your servers CPanel.

    One thing I noted is that your server has a low max_execution_time, you may need to ask your webhost about how to increase that in php.ini on your server.

    Currently it is set to 45

    I would recommend around 300.

    max_execution_time = 300

    If you can’t find the error logs, can you try the following;

    #1 Open up & edit wp-config.php

    Set WP_DEBUG to true, then add the following lines below it so that it looks like;

    define('WP_DEBUG', true);
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Now, try & visit the settings page again, we should now hopefully be able to finda file called debug.log in your /wp-content folder.

    Hope this helps

  • John Taylor
    • Site Builder, Child of Zeus

    Vaughan thanks for looking into it so fast, :thumbsup:

    1. I have enabled max_execution_time = 300 and am able to access all course press admin except “new course” this returns a 404 page.

    2. With Course press activated I am unable to edit pages, they return a 404 error.

    2. Students cannot acces courses they are enrolled in, returns re direction error. Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    3. Attemt to clear cache with WP{ Rocket returns

    [23-Dec-2016 09:09:15 UTC] PHP Fatal error: Allowed memory size of 13631488000 bytes exhausted (tried to allocate 9223601501756239872 bytes) in /home/myserver/public_html/mysite.com/wp-content/themes/DiviChild/footer.php on line 40 on WP Rocket activation.

    4. I am using s3Offload with MaxCDN so have cleared cache at CDN prior to test.

    5. I am thinking to purge all assets from s3 back to server until issue is resolved.

    Update:

    1. have switched out theme, pages are now editable but re direction issue to page where students access their course is still an issue.

    2. On re installation of Divi theme here are the most significant erros.

    Fatal Error: Error: Call to undefined method 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    wp-includes/class-wp-editor.php 1197

    Fatal Error: Error: Call to undefined function et_core_cache_set()
    wp-content/themes/Divi/core/admin/includes/portability.php 44

    Warning: printf(): Too few arguments
    wp-content/themes/Divi/header.php 273

    Fatal Error: Allowed memory size of 13631488000 bytes exhausted (tried to allocate 2317419116260456808 bytes)
    wp-includes/class-wp-editor.php 1188

    Fatal Error: Allowed memory size of 13631488000 bytes exhausted (tried to allocate 4427723895174553504 bytes)
    wp-content/themes/Divi/core/admin/includes/portability.php 42

    Your thoughts please, I need to get this sorted today or replace with recent back up on server.

    Kind Regards

    John

  • John Taylor
    • Site Builder, Child of Zeus

    For now I have overridden the files with an older version of course press as the new version gives to many errors and conflicts with WP Rocket and the Divi theme, now it is all smooth again.

    The issues above remain to be solved if we are to upgrade. Shame this upgrade gave so many issues

    Regards

    John

  • Dimitris
    • Support Star

    Hey there John Taylor,

    hope you’re doing good and don’t mind me chiming in here! :slight_smile:

    It seems that there’s some memory leak. Could you please try to access your server via FTP/SFTP, edit wp-config.php file and insert the following snippet just above the /* That’s all, stop editing! Happy blogging. */ comment.

    define( 'WP_MEMORY_LIMIT', '512M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    Reference: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    About the Divi errors, could you please try to manually re-upload your parent and child themes?

    Let us know if there’re more errors in your logs after that.

    Warm regards,

    Dimitris

  • John Taylor
    • Site Builder, Child of Zeus

    Hi Dimitris .

    Have added

    define( 'WP_MEMORY_LIMIT', '512M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    updated Divi manually.

    I attemted to up date the plugin again, got the message “you have no courses to update” when I actually do, so maybe something with the data base?

    I have have had to revert to older version of the plugin to get it to work at all.

    Now the courses are not accessible for students, the modules are not clickable, if I ad a new course, then then it works however this is not ideal as I have many students wanting to access their courses and are at different levels so copy pasting courses over to a new course would re set all to the start.

    I have a site that is now down and I cannot find the issue. I need urgent help with this.

    Now I have these errors

    `Warning: require_once(includes/functions.php): failed to open stream: No such file or directory

    wp-content/plugins/coursepress/coursepress.php 38 2017-01-02 10:19:51 (9)

    Warning: Invalid argument supplied for foreach()

    wp-content/plugins/coursepress/includes/classes/class.course.unit.module.php 193`

    Please get back asap

    Thanks

    John

  • John Taylor
    • Site Builder, Child of Zeus

    UPDATE:

    1. So I managed to fix the PHP errors and updated the plugin by purging assets from s3 and Max CDN.

    2.Updating all the courses , then overriding the old plugin with new via FTP

    3. The existing courses were now recognised by the plugin and the update was sucessful returning my to the completed updated course page. So far so good.

    Now I am unable to edit any posts of any kind, i.e courses, products, post paged and permalinks, I get a 404 error, I have checked .htaccess and it seems fine.

    Any ideas now what this could be? I have checked all the usual issues with WP but cannot find it.

    Thanks

    John

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