product link not working

Dear,
Can you please check the product link of this shop?
http://www.pixshopping.com/biolaloustore/

There is only a product. If you click on it the link does not work.

Please check yourself. I grant you the support access.
I have saved the permalink as well... but that link is still not working.

Thanks,
Paddy

  • Predrag Dubajic
    • Support

    Hey Paddy,

    Hope you're doing well today :slight_smile:

    I had a look at your product and could see the issue however it was only happening when numbers were used for slug, so I changed the product slug to caresse-bio and it was loading after that.

    Can you test it now and see if it works for you as well?

    Best regards,
    Predrag

  • Predrag Dubajic
    • Support

    Hi Paddy,

    I'm not sure what happens, usually URL like that is placed if slug is created before entering product title, so I changed that manually and it started working, basically when creating new product just enter title first and you shouldn't have this issue.

    If the issue does come back let us know and we'll dig deeper into this.

    Best regards,
    Predrag

  • Predrag Dubajic
    • Support

    Hi Paddy,

    I had another look and indeed it does seem to happen every time, however it's hard to determine what exactly is causing it.

    Can you try doing the basic troubleshooting by disabling your other plugins and switching to default WP theme so we can see if any of those might be causing it?

    Also could you paste your .htaccess content here so we can check if there's anything there that might be the cause?

    Best regards,
    Predrag

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