Product review number not showing

I have a problem, some of my products don't show the number of ratings
Like here: If you click on reviews/bewertungen (on the german site) there are 3 reviews but on the tab it says (0) ratings. The problem occours only at a view products, seems kind of random to me.

best wishes

  • Sajid

    Hello Marlene,
    Hope you are doing good today :slight_smile:

    It appears that you are using a third party reviews plugin to have reviews/rating feature for WooCommerce store.

    First thing you should check right now is that whether its conflict due to a plugin/theme or its actually a bug in the plugin. You can find this by making a plugin/theme conflict test as described in our getting support manual (flowchart).

    If its happening even if all plugins disabled or even with default WP theme (e.g TwentySeventeen or TwentySixteen) then its a bug and you should contact the author of this plugin for further assistance. Since he is the right person who actually know the framework and have access to code to fix this issue.

    Take care and have a nice day :slight_smile:

    Best Regards,
    Sajid - WPMU DEV Support

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.