Product Theme Reply to Staff Aristath

Hi Ari,

Thanks for the help.

First, am I an idiot. Is there no way to reply back to the actual post you responed to????

I granted temp admin access so you can try to load another slide, and tell why there is a problem.

mike

  • Kingdom Studios

    Hey Michael,

    Welcome to WPMU DEV and the forum. Glad you are here.

    I can't tell exactly what you are responding to, but you can use this link to send private information... https://premium.wpmudev.org/contact/.

    Just put Attn: Ari and make sure you select "I have a different question". Also, in the body of your message, paste the URL of your post and that will link him to the actual post he responded to.

    I hope this helps.

    Regards,

    Martin

  • aristath

    Hello again @Michael,

    Is there no way to reply back to the actual post you responed to????

    First of all, please make sure you are logged-in to your site.
    Visit your previous thread on https://premium.wpmudev.org/forums/topic/slide-show-issue-with-the-product-theme#post-622920
    If you can't see a "reply" button below my post, then you are not logged-in and you will simply have to login using the login form on the top-right (see attached screenshot).

    Now, on to your issue... I just logged-in to your site (thank you for providing us access) and your issue is a javascript conflict that comes from the statpress plugin you have enabled.
    StatPress enqueues its scripts on all admin pages instead of just the ones that actually need it which is what is causeing this issue.
    If you disable that plugin your theme's admin pages work fine. :slight_smile:

    @Martin

    I can't tell exactly what you are responding to, but you can use this link to send private information... https://premium.wpmudev.org/contact/.

    Just put Attn: Ari and make sure you select "I have a different question". Also, in the body of your message, paste the URL of your post and that will link him to the actual post he responded to.

    Please do not refer people to that form telling them to use our names there.
    If we NEED that then we ask it ourselves. However that form is to be used only as a last resort, NOT for simple replies to posts or to grant us access to a client's site. This is only used when we need for example login info or FTP details that can't be posted on the forums.

    Cheers,
    Ari.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.