Profile shows member active 6 hours ago or 1 hour ago, etc but they are in chat now

I am trying to analyze the problem of why we are having so many problems with friend requests, and I noticed that when I went into the profiles of members to send them a friend request, their profiles say they were active 6 hrs 39 minutes ago, or 1 hour 22 minutes ago, etc, and yet I am chatting with them in the chat rooms right NOW.

Can you please look into this.
Support access is granted.
Website is
Thank you.