ProSites Field Missing From WHMCS

Hi, I have recently integrated my multisite with your awesome ProSites plugin and combined it with the handy WHMCS Provisioning plugin. Everything is from a fresh installation and seemed to be working well...

When I came to test the signup process again later, I realised that WHMCS was clueless to the different ProSite levels that I had added since integrating it. I looked back over the documentation to see what needed to be done and saw that I needed to add a ProSite name to the module settings of each product.

The issue I'm having is that the field does not exist.

What I should see: https://premium.wpmudev.org/forums/?bb_attachments=779010&bbat=53525&full

What I am seeing: http://i.imgur.com/VbpNJpf.png

It's probably (and hopefully) something painfully obvious but any help would be greatly appreciated!

  • Charlie

    Hi, sorry for the delay. I have done as advised but there was unfortunately no change. I have also noticed that my one test client now can't publish any more posts. The limit says 100/100 (he has definitely not submitted that many). If I change the settings to 120 it then says he has used 120/120. If I completely disable the post throttling system it no longer states how many but still asks him to upgrade anyway and only lets him save as draft. Possibly two separate issues but I thought I would mention it just in case.

    Any other ideas? I'm completely stumped here, sorry.

  • Luís

    Hi Bakala ,

    Hope you're doing well today!

    1) Regarding to the "Post/Page Throttling" module of Pro Sites, this is the correct display.

    I.E - If you define a limit of 100 per day, it will show 100/100.

    After publish one post, it will show 99/100.

    So, this module displays the limit in a "decreasing" way.

    But your users can't publish posts? Can you give us access to your admin panel, so we can check your setup to see if other setting can be conflicting with this?

    If you don't already know, please, follow the link below, to see how enable the staff login:

    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    When you enable this option, please post again!

    2) Regarding to your issue with "WHMCS MU Provisioning", just to make sure, have you moved the files into the WHMCS install, as mentioned in the plugin's usage page:

    Inside the /whmcs-multisite-remote-provisioning/ folder there is another folder called /whmcs/ this needs to be uploaded to your WHMCS install (as you see in the image above):

    /modules/

    There are files for both the addons and servers folder, like:

    /modules/addons/

    And:

    /modules/servers/

    You then have a structure for both like:

    /modules/addons/whmcs_multisite

    /modules/servers/whmcs_multisite

    Could you send us the FTP access to the WHMCS install so we can give a look?

    Please send it privately through our contact form:

    https://premium.wpmudev.org/contact/

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me.

    Send in:

    Subject: "Attn: Luis Lopes"
    - WHMCS username
    - WHMCS password
    - Login url
    - WHMCS FTP credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant urls/information

    Cheers, Luís

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