Prosites not recognising the level

To whom it may concern,

I am using WHMCS provisioning plugin to set up a prosite. In WHMCS in the product section I have entered the prosite level. The level is set up in prosite. When the product is purchased the site is set up and the correct level assigned. The issues are:

1. Under sites in network admin the level that is assigned has a * next to it meaning "The original Level doesn't exist, it might have been removed." but it is still there in levels and is enabled.

2. The themes can not be activated because it is saying you need the level that has been purchased

3. The plugins can not be activated because again it doesn't recognise they have the right level to access those plugins