Prosites not signing users up for a level

I have a very basic prosite install setup…. a small number of users are paying and being registered as a prosite, ie: … most are showing as FREE [n/a] despite there being no free level and they have paid… see ….. upon investigation it appears those who used paypal get the prosite registered but Paypal Payments Pro is not registering the Prosite’s level.

Please help. Urgent issue. Support has been authorized.

  • Nithin
    • Support Wizard

    Hi WP Tech,

    Since it’s a live gateway, I wasn’t able to extensively test that. Is it possible to temporarily switch to a sandbox account, so that we could extensively test, and see what could have gone wrong?

    Also, would recommend you to enable debug mode, so that we could have a better idea when users signup through the system, any related errors will be stored in the logs when users signup.

    To enable it, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:


    define( ‘WP_DEBUG_LOG’, true );

    define( ‘WP_DEBUG_DISPLAY’, false );

    Please let us know whether we could switch to sandbox, so that we could have a better idea about this issue. If switching to sandbox isn’t possible, maybe you can create a staging site, so that we could work on that. Please do let us know on how to troubleshoot this further.

    Kind Regards,


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