Protected Content hides theme Avadas portfolio items


So I spent some time with pre sales as I need a plugin that can protect a folder and its content which is placed inside the wp directory. I was told no worries, we got the URL group add on to fix that.

1. I am not able to get that to work
2. This site is based on theme Avada. All portfolio items are hidden for non admin logins when Protected Content is activated.