New to the community? Start here

Protected content redirection not working

Hi,

I am protecting a page (e.g. /mypage) with the plugin. If I browse the link I get redirected to /protected-content/redirect_to=http%3A%2F%mywebsite.com%2Fmypage%2F.

After logging in (successfully) the URL stays the same, the page shows a different message:

Thanks for your help!

Alex Stine
- Accessibility Developer: Earn your WPMU DEV membership
- 1,166 pts: Hero points 5,041 pts: Rep. points LEVEL 23
Hello,
Are you running the latest version of Membership2Pro?

Thanks,
Alex :smiley:
Adam Czajczyk
- Support Gorilla: Earn your WPMU DEV membership
- 3,307 pts: Hero points 19,216 pts: Rep. points LEVEL 29
Hello Mirko,

I hope you're well today and thank you for your question!

These messages suggest that the user that logs in is not a member of the membership that's being used to protect that page. Could you please double check your protection settings and user's memberships?

If this doesn't let you fix the issue, could you please point me to the protected page in question and grant me a support access to your site so I could take a closer look? Here's a guide on how to grant a support access:

https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

Best regards,
Adam
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi,

I checked the member and he's able to access that page. After logging in, if he types himself the url in the address bar he can actually access the page. The problem seems to be as follows:
1. Open the URL http://wp.me/P7fd9I-F8
2. You are redirected to the "Protected Content" page template
3. After logging in you are NOT redirected back to http://wp.me/P7fd9I-F8

I granted support access through the Dashboard.

Thanks
Predrag Dubajic
- Support: Earn your WPMU DEV membership
- 3,062 pts: Hero points 23,569 pts: Rep. points LEVEL 30
Hi Mirko,

We had redirect issue after logging in but it was fixed with the latest release of the plugin so this shouldn't be happening anymore.

I tried testing your site but there are bunch of widget logic and genesis super customizer notices showing and there's also .js error in your console related to lightbox.

Can you disable above mentioned plugins and any plugin that uses lightbox and tell us if the issue is still there after that?

Best regards,
Predrag

Mirko

Design Lord, Child of Thor: Earn your WPMU DEV membership

78 pts: Hero points 96 pts: Rep. points LEVEL 3

Hi,

I disabled those plugins. I was adding Fancybox support myself with"

function child_theme_add_lightbox() {
    wp_enqueue_script( 'fancybox', get_bloginfo( 'stylesheet_directory' ) . '/js/jquery.fancybox.pack.js', array( 'jquery' ), false, true );
    wp_enqueue_script( 'lightbox', get_bloginfo( 'stylesheet_directory' ) . '/js/lightbox.js', array( 'fancybox' ), false, true );
    wp_enqueue_style( 'lightbox-style', get_bloginfo( 'stylesheet_directory' ) . '/css/jquery.fancybox.css' );
}

add_action( 'wp_enqueue_scripts', 'child_theme_add_lightbox' );

But even disabling it, it still does not work.

Adam Czajczyk
- Support Gorilla: Earn your WPMU DEV membership
- 3,307 pts: Hero points 19,216 pts: Rep. points LEVEL 29
Hello Mirko,

Thank you for your replay!

I've created an account on your site and I was able to replicate the issue that you and Predrag both confirmed. I can also confirm that there's a bunch of errors showing up on both front- and back-end.

I'd suggest first making sure that there's no this line in wp-config.php file:
```
define('WP_DEBUG', true);
```
While this is very useful feature that helps debugging troubles it happens sometimes that its output interferes with performance of other plugins.

That said, please check it and if this line is there, remove it and re-test your site against login redirect issue. It may be necessary however to empty/purge all caches on site (including manually deleting content of the "/wp-content/uploads/wp-hummingbird-cache/" folder!).

If this doesn't help, I think that'll be necessary to run a full theme/plugin conflict test as described on a flow-chart in this article:

https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

Best regards,
Adam
Alex Stine
- Accessibility Developer: Earn your WPMU DEV membership
- 1,166 pts: Hero points 5,041 pts: Rep. points LEVEL 23
Hello,
You can also give it a value of false if you do not want to remove the line.
define('WP_DEBUG', false);
Thanks,
Alex :smiley:
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi,

disabled DEBUG and emptied all caches (there was no folder /wp-content/uploads/wp-hummingbird-cache/). The problem was still there.

I then disabled all plugins, excluding Membership 2 Pro and WPMU DEV Dashboard and the redirection is still not working.

Mirko
Adam Czajczyk
- Support Gorilla: Earn your WPMU DEV membership
- 3,307 pts: Hero points 19,216 pts: Rep. points LEVEL 29
Hello Mirko,

Thank you for your response.

I've accessed your site once again and run some further tests. I've noticed that actually the member is redirected after login but the content he's redirected but then there's some "302 Moved temporarily" redirect (that doesn't seem to come from Membership 2 Pro) that's causing member to "bounce". Furthermore, the "Test membership" tool seems to be confirming that: when you try to check memberships being logged in as admin and using that tool - you got bounced to /wp-admin after selecting membership. That of course shouldn't happen but I admit I still wasn't able to find the cause for this.

Could I ask you for following things?

1. Please re-install Membership 2 Pro manually:

- download plugin from here (you must be logged in to your WPMU DEV account):
https://premium.wpmudev.org/project/membership/

- extract archive to your local storage
- go to your dashboard
- empty all caches and disable all caching, security and performance plugins
- disable Membership 2 (but not delete)
- access your site via FTP
- go to "/wp-content/plugins" folder
- delete the "/membership" folder
- upload the "/membership" folder for extracted archive from your local drive to the "/wp-content/plugins/" folder on your server
- enable plugin back via your dashboard

2. Please share contents of your .htaccess file with me

Thanks for your help!

Best regards,
Adam
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi,

I followed your instructions. Even after replacing the plugin it is still not working.

My .htaccess is pretty standard:
```
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress
```
I tried with other pages using the "Default Template" (provided by Genesis) and the problem is still there.
Predrag Dubajic
- Support: Earn your WPMU DEV membership
- 3,062 pts: Hero points 23,569 pts: Rep. points LEVEL 30
Hi Mirko,

I tried changing your theme for a quick test and your site stopped responding to me after that.
Can you enable your debug and tell me which errors are showing up, this is not something that should be happening with default WP theme so there's something interfering with your site working normally.

Could you send me your FTP login so I could try replicating similar setup on my end and to the tests there?

You can send us your details using our contact form https://premium.wpmudev.org/contact/ and the template below:

IMPORTANT: Make sure you select "I have a different question" for your topic so it doesn't go back to forums - this and the subject line ensure that it gets assigned to me.

Subject: "Attn: Predrag Dubajic"
- WordPress admin username
- WordPress admin password
- Login url
- FTP credentials (host/username/password)
- Link back to this thread for reference
- Any other relevant urls

Best regards,
Predrag
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi Predrag,

I solved the white page problem. There was a plugin that doesn't exit gracefully when Genesis is not loaded.

Using another theme it seems to be even worse:
1. Browse to http://wp.me/P7fd9I-F8
2. You are redirected to the protected-content page
3. If you enter correct log-in information you receive a message that the login failed but if you actually browse to /my-account you ARE logged

We don't have FTP access to the server, the editor is active: is that enough?

Thanks
Adam Czajczyk
- Support Gorilla: Earn your WPMU DEV membership
- 3,307 pts: Hero points 19,216 pts: Rep. points LEVEL 29
Hello Mirko,

Thank you for your replay!

We don't have FTP access to the server, the editor is active: is that enough?

In case there's no FTP access available an access through server management panel such as cPanel may work for us as long as there's an access to File Manager (or similar) tool that works "outside of WordPress". It's a too big risk to edit theme core files via support access and also an access to other files on the server (related to he site) may be necessary.

Best regards,
Adam
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
I sent over the info, including SFTP access.

Thanks
Predrag Dubajic
- Support: Earn your WPMU DEV membership
- 3,062 pts: Hero points 23,569 pts: Rep. points LEVEL 30
Hi Mirko,

Sorry about that inconvenience with theme switch, can you tell me what's the plugin that's causing this?

Best regards,
Predrag
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi Predrag,

it was Genesis Featured Widget. I think I uninstalled it.

Mirko
Predrag Dubajic
- Support: Earn your WPMU DEV membership
- 3,062 pts: Hero points 23,569 pts: Rep. points LEVEL 30
Hi Mirko,

I did some testing on my end with your plugins and themes and was unable to replicate the issue you are having, thought I didn't configure all the plugins since you have over 50 of them active and since you already mentioned that you tried disabling them and that it's not working this is probably not the issue here.

I might need to call in some devs for help on this one but before I do that can you check if you have server side caching enabled that could be causing this?

Best regards,
Predrag
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi Predrag,

We ran several tests and we could not find any issue server side. We are using NGINX + HHVM + W3 Total Cache. Are you aware of any issue with this configuration?

Thanks
Predrag Dubajic
- Support: Earn your WPMU DEV membership
- 3,062 pts: Hero points 23,569 pts: Rep. points LEVEL 30
Hi Mirko,

There are no known issues with these types of setups or they weren't reported so far.

I have flagged this thread for our developers to have a look at it and perhaps they can see something that I'm missing.

Best regards,
Predrag
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Thank you Predrag,

We kept running some tests, please be aware that after the user logs in he can browse the page, the problem only occurs when the user logs in ON that page (using the login form presented by Membership 2 Pro).

Thanks
Mirko
Adam Czajczyk
- Support Gorilla: Earn your WPMU DEV membership
- 3,307 pts: Hero points 19,216 pts: Rep. points LEVEL 29
Hello Mirko!

Thanks for this additional information. Could you also please let us know if these tests confirmed that the issue occurs with any browser or just a specific one(s)?

Best regards,
Adam
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi Adam,

apologies for the slow response, I started receiving feedback via email but then it stopped two weeks ago.

I can confirm that it happens with any browser. I created a screencast to show what happens:

http://cl.ly/130g3k1I3p1f

Thanks
Mirko
Predrag Dubajic
- Support: Earn your WPMU DEV membership
- 3,062 pts: Hero points 23,569 pts: Rep. points LEVEL 30
Hi Mirko,

Sorry for the delay in emails, I have pinged Ashok about this and he will be back on it asap.

Best regards,
Predrag
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Solved by email. Closing.
Mirko
- Design Lord, Child of Thor: Earn your WPMU DEV membership
- 78 pts: Hero points 96 pts: Rep. points LEVEL 3
Hi,

I am afraid I have to re-open this ticket, but I also identified the cause.

Steps to reproduce:
1. as a visitor (i.e. unlogged user) visit the protected page

3. the server responds with a 302 that redirects to the protected template with a login form (/protected-content/)

4. insert the login information, and submit

5. the server redirects to /protected-content/login (???) and returns a 404 error - and does NOT log the user in

I am unsure as to why it tries and open http://projecttoolshq.com/protected-content/login. However, after triaging the problem, I discovered that deactivating the plugin Pay With a Like the issue occurs no longer.
Milan
- WordPress Wizard: Earn your WPMU DEV membership
- 716 pts: Hero points 4,410 pts: Rep. points LEVEL 21
Mirko

Hope you are doing well today and won't mind me chiming here. :slight_smile:

You are right, when we use Pay Per View along with Membership 2 Pro, we are getting issue of redirection. I've flagged our developer about this. Hopefully they will start their work soon on this and fix this in no time. Once there would be any update for this, you'll get notified. :slight_smile:

Thanks for being with us. :slight_smile:
Best Regards,
Milan