Purchase domain redirection error

when a user try to purchase a domain it redirect to a page that give 404 not found error
how to solve that

  • Tyler Postle
    • CGO

    Hey Ahmed,

    Hope you're doing well today and welcome to the WPMU DEV Community!

    Do you have your reseller account all setup correctly? Can you enable support access so I can see the 404 first hand? That will give me a better idea of what exactly is happening :slight_smile:

    Look forward to hearing back Ahmed!

    Cheers,
    Tyler

  • Tyler Postle
    • CGO

    Hey Ahmed,

    Thanks for granting access :slight_smile: the reason it is redirecting is because once you click "Purchase Domain" it will ask for payment info and it doesn't look like you have an SSL setup. So, it won't allow you to go to that page without a secure connection.

    Once you setup an SSL then it should be good to go.

    Hope that helps Ahmed!

    Have a great day.

    Cheers,
    Tyler

  • Tyler Postle
    • CGO

    Hey Ahmed,

    Thanks for the quick reply :slight_smile:

    Could you tell me how you knew all these data from granting access , is their certain logs for that ?

    When I went to do a test purchase to re-produce the issue I noticed you didn't have an ssl and when I clicked purchase it gave me an insecure page error. There is logs as well in your network admin > Settings > Domain Mapping; however, that isn't where I saw the error.

    will shared ssl work or must have private dedicated ssl also ?

    Because you are using subdirectory install, you should be fine with just a basic SSL :slight_smile: yes.

    Hope that helps Ahmed!

    Let us know if you have any further questions.

    All the best,
    Tyler

  • Tyler Postle
    • CGO

    Hey Ahmed,

    Thanks for the quick replies!

    Could you explain more , please ?

    Multisites come in 2 different versions, subdirectory(domain.com/site1) installs and subdomain(site1.domain.com) installs.

    Your basic SSL won't apply to all your subdomains but it should apply to all your subdirectories if needed.

    If you were to do a subdomain multisite then you would need a Wild Card SSL. Those are the ones that protect your main domain AND all your subdomains.

    i installed ssl on my server
    and it redirectme now to a white page
    have a try plz

    It does not appear to be forcing https on your admin pages. Can you install this plugin here: http://wordpress.org/plugins/wordpress-https/

    This will give you more control over your https. I'm trying to visit your https:// version of your site and it's still giving me errors, you may want to check with your web host to ensure the SSL cert is setup correctly.

    Hope this helps!

    All the best,
    Tyler

  • Tyler Postle
    • CGO

    Hey Ahmed,

    I just setup your https to be forced in your admin area. It looks like the issuer of your SSL cert isn't trusted as it keeps telling me that on each page. Anyways, if you trust your issuer then you can simply continue passed the warning screen. All your admin pages should now be https.

    Try purchasing a domain now, if it doesn't work then it is because the connection is still untrusted.

    Look forward to hearing back :slight_smile:

    Posting a screenshot of the change I made in-case you need to change it back.

    Cheers,
    Tyler

  • Tyler Postle
    • CGO

    Hey Ahmed,

    Hope you're doing well today!

    Did you switch your installation to subdomains? I re-call it being sub-directories before.

    With subdomains you need to get a Wildcard SSL, this will protect all subdomains and also your main domain.

    As for the domain mapped domains. You will need to also get a Multi-Domain SSL cert - which can get expensive. It is best to just use the wildcard SSL certificate then force the original domain on logins and sensitive pages.

    So instead of mappeddomains.com/wp-login.php they would be logging into original.domain.com/wp-login.php

    Hopefully that makes sense! Let us know if you need any further assistance.

    Cheers,
    Tyler

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.