Question about live support....

I have showed up twice for the live support, including staying up all night last night to log in this morning. Live support is not available during the times that it shows as it should be. Is this common? Why are the live support sessions not being held?

  • Vaughan

    hiya

    thanks for posting.

    we have had some staff who have had personal issues which meant they have not been able to be online, & whilst we try and arrange cover, sometimes this is not always possible, more so at weekends, lately we have been extremely busy with more emails than usual so we've had more backlog to get through. In those situations, sometimes email & forum support take a much higher priority because there is a lot more activity & attention required.

    is there a particular session you were looking to join or get help in?

    sorry for the inconvenience.

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