I made a query last week but it seems to have been ignored (again) and just before that, it was glossed over by Patrick. If you could help me resolve this issue ASAP, it'd be very much appreciated. I'm going to have an angry client tonight, who is expecting her site to go live... But it can't until this issue is resolved, so I'm hoping you get back to me before my evening is over. Fingers crossed.
In short, I want to make some very small changes to the current layout and function of my Events+ page.
I'm a little frustrated, because the request is pretty basic, so...
REGARDING THIS PAGE (AS AN EXAMPLE):
I WROTE IN TO CLARIFY SOMETHING FOR VINOD, WHO WAS HELPING ME BEFORE. I WROTE:
"Regarding what I mean by "Completely eliminating the need for clicking the buttons," I was hoping that the yellow PayPal screen could be the very first thing you see, rather than the button(s) you have to click to say you're attending. Basically, can we simply bypass the button step of the process?
If that isn't possible, can we just change the text on the button to say, "Attend this event"? I do quite like your solution of just having the single button, but...
There is one issue I have with the button system, however. And I think this is a flaw. If the user does NOT complete the transaction but DID press the button before being redirected to the PayPal screen, the number of attendees still decreases by one even though the ticket hasn't been bought! Can this be resolved so that the only way the number of attendees decreases is if they actually fulfil their PayPal payment?
PATRICK THEN QUOTED ME:
" If the user does NOT complete the transaction but DID press the button before being redirected to the PayPal screen, the number of attendees still decreases by one even though the ticket hasn't been bought. "
THEN PATRICK JUSTIFIED THE BUILT-IN FUNCTIONALITY:
"That is actually by design, and is reliant on the cookie set in the user's browser. This is an especially nice bit of UX for those hesitant users who click stuff, but then take some time to think about it. Then come back and complete the payment process. If that wasn't the case, their hesitation could cost them their place in line for a very popular event, or one with a very limited attendance."
BUT PATRICK FAILED TO GIVE ME ANY MORE INFORMATION AND HAS NOW IGNORED MY MOST RECENT REPLY, WHICH SAYS:
[note: I've added another question since my original response]
I agree it's a good function for the specific situation you mentioned, but it's not so good if someone stays on the fence and never purchases, because the place remains empty, so...
If we can't (ideally) eliminate the step where the user has to press the "I'm Attending" button...
1) How do we change the words “I’m Attending” on the button to “Attend This Event"?
2) Then, can we move the "I'm Attending" button over to the left and move the number of available places over to the left? If so, how?
2) There are too many steps in the subsequent payment process. We do not want users to be forced to register at all—not via Facebook, not via Twitter, not via Google, not even via WordPress. We just want the user to be instantly redirected to PayPal itself when they hit that PayPal button. Is it possible to remove this step from the process?
If that can’t work with your built in system, how can I COMPLETELY eliminate YOUR PayPal button along with the whole “I’m Attending” step, so that I can simply add my own payment button in its place?
I look forward to your response.