Re: where does options show in backend only for all?

So I was looking forward to using this plugin. However at present I cannot tell me anything shows up. I am running a multisite but main domain portfolio type site. Only main domain will be visible to clients.
So I want my support to be accessibly to my clients only that are logged in even if they non paying clients.
I cannot tell where anything shows up to be able to figure out if there is a link to the support area I can but in a button form on frontend. Wow!

So I am getting in touch before I uninstall it for good. What am I missing or this plugin simply doesnt work this way?

Thanks