Registration Still available when Memberships are turned off


I have all my Memberships “not active” and “not public”. However I just had a user sign up an pay for a membership that should not be available. The user is and the membership is FULL ACCESS.

How is this possible, and how to I turn off these memberships so they are not available?

I have granted Support Access so you can take a look.



  • Nastia
    • Support Rock Star

    Hello Chris

    I hope you are doing well today!

    I have checked your site and didn’t find any loophole. I couldn’t pay for the membership on any of your pages.

    Please make sure that you do not using on any of your pages the membership’s sign up shortcode, which is:

    [ms-membership-buy id="374"]

    I just tested this on my site, even if the membership is deactivated, the user can sign up to it with the sign up shortcode.

    I have reported this to our developers, so they can have a closer look.

    Kind Regards,


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