Remote WHMCS host filed will not accept my URL

1. In the Remote WHMCS host field I enter mysite.com/clients and when I save, it goes back to mysite.com. It will not save the path to my site.

2. On the WHMCS WP Integration Page there are 2 fields...
URL to encode:
Encoded URL:
If you look at the usage tab with the instructions there is no explanation of these fields. What do these settings do?

3. I found a post from Feb that says a demo would be set up to help people figure out how this module works. I found another post that mentions http://whmcs.wpwhmcs.com/ as a demo site. Is this the demo? It just looks like WHMCS to me. Was a demo ever setup?

4. Besides the "Usage" tab, is there any other documentation for this plugin?

As an aside... I have been a member for a couple of weeks and have spent a lot of time trying out the modules and reading the posts. I must say, while the wpmudev.org site is very cool and cutting edge, it is very difficult to use. I find myself going in circles looking for information.

Also, documentation on the plugins is inconsistent and for the modules I have tried, incomplete. I don't think I should have to read dozens of posts to figure out how to use a module. I would think the manuals section would have all of the documentation for the various plugins. This is not the case. Some modules have helpful information under the "Usage Tab" others have almost no information under this tab. Some have links to manuals on the right hand side of the plugin page, others don't.

One last rant, I can only login to this site from the home page using Google login. If I try from any other page, when I select "Google" nothing happens in IE 9 and FireFox.

  • aecnu

    Greetings marc,

    Thank you for these intriguing questions.

    1. In the Remote WHMCS host field I enter mysite.com/clients and when I save, it goes back to mysite.com. It will not save the path to my site.

    You need to include the http:// or https:// entering the entire URL.

    Of course let me know if it now allows you to save the URL.

    2. On the WHMCS WP Integration Page there are 2 fields...
    URL to encode:
    Encoded URL:
    If you look at the usage tab with the instructions there is no explanation of these fields. What do these settings do?

    If you take one of the product links that you get from the Links tab on the products definition page you can make a link to that product by going to the WHMCS Integration Setting page in admin and pasting that URL into the URL encoder there.

    http://whmcs.wpwhmcs.com/cart.php?a=add&pid=1

    would become

    ?whmcsportal[page]=aHR0cDovL2NsaWVudHMuZmhjb25jZXB0LmNvbS8%3D

    You then just add this query string to your WHMCS content page or any page with a [wcp_content] shortcode on it

    http://my.wp.com/whmcs/?whmcsportalpage=aHR0cDovL2NsaWVudHMuZmhjb25jZXB0LmNvbS8%3D

    and it should take you right to it.

    3. I found a post from Feb that says a demo would be set up to help people figure out how this module works. I found another post that mentions http://whmcs.wpwhmcs.com/ as a demo site. Is this the demo? It just looks like WHMCS to me. Was a demo ever setup?

    The link you included above is a link going to WHMCS's domain, so definitely not our demo.

    I believe the idea of demo sites had the big kill put on it by the Big Boss and other then suggesting it to him way back then, he expressed that he did not want to do this at that time.

    4. Besides the "Usage" tab, is there any other documentation for this plugin?

    That is all the documentation provided for the plugin though there may be some documentation within the plugins files itself.

    As an aside... I have been a member for a couple of weeks and have spent a lot of time trying out the modules and reading the posts. I must say, while the wpmudev.org site is very cool and cutting edge, it is very difficult to use. I find myself going in circles looking for information.

    Bleeding edge is more like it. This is certainly a problem and I cannot agree with you more on that. The list of fixes is long and with many items still to be worked out for the new site. To this moment I preferred the old site much more, cutting edge or not.

    I do look forward to the continued fixing of site issues and anticipate once the WPMU Dev lead developer has returned from vacation on the 10th that the orchestra, the developer team, will once again have a conductor :slight_smile:

    Also, documentation on the plugins is inconsistent and for the modules I have tried, incomplete. I don't think I should have to read dozens of posts to figure out how to use a module. I would think the manuals section would have all of the documentation for the various plugins. This is not the case. Some modules have helpful information under the "Usage Tab" others have almost no information under this tab. Some have links to manuals on the right hand side of the plugin page, others don't.

    I was a member of WPMU for almost a year before I became part of the staff, The usage tabs that are now present are vaults of information compared to what existed before.

    I thought this was a developer site and in that almost one year I had submitted a total of nine tickets and one of those tickets was about the new WordPress admin bar that came about in December of 2011.

    Every single ticket of mine reported a bug in a plugin except for the one concerning the WordPress admin bar. I never asked for instructions nor manuals for anything. I figured out what was going on with just the sparse amount of documentation that was available at the time - which was indeed very sparse.

    When WPMU Dev announced in February of 2012 they were going to try to expand the support mission and allow none developers into the community, the support team completely vanished except for one support person that I am aware of.

    They vanished because they were either non complaint or wanted nothing to do with the "expanded" support efforts. This was a developer site and not a hold your hand type of site.

    Now here we are in July 2012 and a lot of great accomplishments have been made. New developers, new support team, and a different perspective on what the mission is and it is still developing.

    Here is a post of mine from just a few days ago about this very subject and talk about rant - I put it all out there and not only did many members give me rep points for the post, I even got a couple likes out of the deal:
    https://premium.wpmudev.org/forums/topic/hide-and-seek-with-wpmudev-support#post-238143

    I do admit that with our developers and the new plugins the documents are not keeping up with the improvements of the product, as you have found with this one.

    I foresee things to be getting better with time as the new perspective takes hold and some balance returns to the support team as well as the Members.

    Right now it is a free for all for Members questions short of teaching them PHP and no forum rules nor formal posting policy structure.

    In summary: Though WPMU Dev is several years old, as of February of 2012 it is like a brand new business with 300+ products thrown in all at once with a brand new support team and several brand new developers.

    Being CEO of more then one large company I know this will take time for things to become perfected especially since it was all at once instead of starting with one plugin for example and then moving to the next.

    Though we still have many issues becoming bigger and better, where it used to be if you had trouble with a plugin that is your problem like most or the way it had been here for years, I am proud to see the direction we are headed in though I do not agree with everything, I agree to disagree.

    I do anticipate that you will see improvements as we move steadily forward with things and as long as there are not too many releases, major releases of WordPress and Buddy Press throwing wrenches into the works, we should be able to keep up the pace.

    One last rant, I can only login to this site from the home page using Google login. If I try from any other page, when I select "Google" nothing happens in IE 9 and FireFox.

    I will bring this to the attention of the developers if it has not already been reported.

    Thank you for being a WPMU Dev member!

    Cheers, Joe

  • marc_drescher

    In reference to item 1. I did (do) have http:// I have the full path to my whmcs install (http://www.mydomain.com/clients). When I hit save, it goes back to http://www.mydomain.com.

    When I view the page were I put a whmcs widget, I get an error "Sorry this doesn't look like a WHMCS site at http://www.mydomain.com. Make sure your WHMCS Integration settings are pointing to the correct URL and that the WHMCS site is set for the Portal template in Setup | General. See attached.

    I have verified the settings in my WHMCS installation. I read a post about needing a php module enabled and verified with my host that it is enabled.

  • marc_drescher

    I'm not sure how or why this is now working but something strange happened.

    When I entered http://mydomain/WHCS and saved, the WHCS disappeared.

    I just happened to try http://mydomain/WHCS/admin and just the "admin" path disappeared, leaving the WHCS.

    It is now working on my site.

    After 2 long days, I think I have both WHMCS Provisioning and WHMCS Integration plugins working. I sure hope the documentation on this site gets better, it should not be this painful.

    The plugins are great!!!

  • aecnu

    Greetings marc,

    Thank you for sharing that great news that this is finally resolved and your URL recognized as it should be no matter how it happened :slight_smile:

    I sure hope the documentation on this site gets better, it should not be this painful.

    I have to agree with you totally on this point and think the developer thereof should have to maintain the documentation since they should know the ins and outs of every aspect of the product they created. Unfortunately it is assigned to the support team and we have to figure out the updates to plugins then re-work the documents to reflect the changes etc.

    Hopefully someday the powers that be will see the total logic behind this, btu until then the support team will do its best to help anyway that we can.

    Cheers, Joe

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.