Remove duplicate site then 'installation failed'


I guess this isn't a new question but here goes.

If I end up with two versions of the same site in my dashboard - and and then I delete one version I may be then left with plugin icons that are still grey.

If I then try to install that plugin from the dashboard the installation fails because it was installed on the deleted version of the domain in the dashboard.

So the site is there and the plugin is already there.

How do I refresh and sync my dashboard after deleting duplication domains?


  • Dimitris
    • Support Star

    Hey there Redspan,

    hope you're doing good and thanks for reaching us! :slight_smile:

    I can see in our systems that there are at least four single WP sites shown as "previously registered" in your account and all of them are in the "registered" list in their www form.

    I also understand that you removed the non-www versions from your Hub/My Websites page here:
    Please do correct me if I'm wrong here! :slight_smile:

    Could you please explain how you made this change, from non-www to www versions?
    Is this made via some .htaccess rules? Please advise!

    Could you check that site_url and home_url are using the www versions of these domains?

    Looking forward for your results!
    Warm regards,

  • Redspan
    • New Recruit

    Hello Dimitris,

    Thanks for the prompt reply :slight_smile:

    I deleted them in my dashboard. I guess I need to check the .htaccess file for each site and also check the preferred version in Google Webmasters.

    I will check the URL you provided as well.


  • Adam Czajczyk
    • Support Gorilla

    Hello Ben!

    The most important part of that is to make sure that your WordPress is configured to use that version of the domain (with or without "www") that you'd like to be used on the web and registered with The Hub (WPMU DEV account).

    If there are any "www to non-www" (or opposite) redirects in .htaccess or via some plugin, make sure they're switched off or removed and then make sure that Site URL and WordPress URL URLs are consistent and match The Hub registration.

    Let us know about your findings please and then, if necessary, we'll dig deeper.

    Best regards,

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