- 1 - Firstly is it possible to rename "Frequently Asked Questions" as an admin to something such as "Knowledge Base" or "Tutorials" so this is what the user would see in their menu instead ?
I gather that the f.a.q. section is intended to be used with "Support System" in such a way that it can be tailored to the user based on tickets/questions received. I say this based on the option to quickly turn a ticket into an faq.
This is definitely wonderful but what if i'd rather pre populate it with tutorials/training and have it as a "knowledge base/tutorials" instead, hence my question about changing its name.
In my humble opinion it seems powerful enough to be used as a "knowledge base" as it has "categories" and "search" filter features and a "fully functional editor".
In other words, have a knowledge base and still give the admin ability to turn tickets into faqs(knowledge base articles).
- 2- also on a multisite environment, if i create an faq from a ticket received from a specific user, would this faq populate across all sites, just that site or is there an option for both ? In fact will the faq only be visible for that specific user alone on that site ?
- 3 - i see this plugin is up to 18.104.22.168
i know wpmudev like to take apple's approach :slight_smile: and only announce new releases when they are available but can you sincerely share upcoming features if there are any plans for a 2.0 ? I value these insights in making decisions/choices when choosing plugins.
Any kind assistance in this would be greatly appreciated.