rename "Frequently Asked Questions" in "Support System"

Hi,

- 1 - Firstly is it possible to rename "Frequently Asked Questions" as an admin to something such as "Knowledge Base" or "Tutorials" so this is what the user would see in their menu instead ?

I gather that the f.a.q. section is intended to be used with "Support System" in such a way that it can be tailored to the user based on tickets/questions received. I say this based on the option to quickly turn a ticket into an faq.
This is definitely wonderful but what if i'd rather pre populate it with tutorials/training and have it as a "knowledge base/tutorials" instead, hence my question about changing its name.

In my humble opinion it seems powerful enough to be used as a "knowledge base" as it has "categories" and "search" filter features and a "fully functional editor".
In other words, have a knowledge base and still give the admin ability to turn tickets into faqs(knowledge base articles).

- 2- also on a multisite environment, if i create an faq from a ticket received from a specific user, would this faq populate across all sites, just that site or is there an option for both ? In fact will the faq only be visible for that specific user alone on that site ?

- 3 - i see this plugin is up to 1.9.9.2
i know wpmudev like to take apple's approach :slight_smile: and only announce new releases when they are available but can you sincerely share upcoming features if there are any plans for a 2.0 ? I value these insights in making decisions/choices when choosing plugins.

Any kind assistance in this would be greatly appreciated.

Kind regards,

RC.

  • Vinod Dalvi

    Hi RC,

    I hope you are well today and thank you for your questions.

    - 1 - Firstly is it possible to rename "Frequently Asked Questions" as an admin to something such as "Knowledge Base" or "Tutorials" so this is what the user would see in their menu instead ?

    You can rename this by translating this plugin as described on the following page.

    https://premium.wpmudev.org/blog/how-to-translate-a-wordpress-plugin/

    You can also use the following plugin to translate it.

    http://wordpress.org/plugins/codestyling-localization/

    Alternatively translate it easily as described on the following page.

    http://ronangelo.com/change-or-translate-text-on-a-wordpress-theme/

    - 2- also on a multisite environment, if i create an faq from a ticket received from a specific user, would this faq populate across all sites, just that site or is there an option for both ? In fact will the faq only be visible for that specific user alone on that site ?

    The created faq will populate across all sites for all users and there isn't any option to create site specific FAQ.

    - 3 - i see this plugin is up to 1.9.9.2
    i know wpmudev like to take apple's approach :slight_smile: and only announce new releases when they are available but can you sincerely share upcoming features if there are any plans for a 2.0 ? I value these insights in making decisions/choices when choosing plugins.

    Sorry we don't publish ETAs to prevent disappointment if a deadline is missed(which in plugin development quite a frequent occurrence!).

    Could you please tell me if you want to what type of decisions/choices you want to make depending on the future version of this plugin so that we try to help you whatever possible for us?

    Kind Regards,
    Vinod Dalvi

  • amused

    hi,

    i am a bit lost with your suggestion on "translation".

    does "translation" refer to replacing specific words similar to the "find and replace code" feature in "Dreamweaver" ?

    I am assuming this is for different languages such as Chinese, Spanish etc. but i certainly did not ask or mention anything about this.

    the idea is simply for the user to see "Knowledge Base" instead of "Frequently Asked Questions" in their admin.

    also thanks for asking for my input -
    - 1 - yes i believe i did already ask about having this awesome plugin available on the "front end". thats my main request.
    - 2- integrate with your awesome "Pro Sites". by integrate i mean, when viewing customers in Pro Sites there can be some sort of view/quick link of support requests or new tickets or something instead of having the admin jumping from menu to menu.

    kind regards,

    RC.

  • Vinod Dalvi

    Hi RC,

    Thank you for your reply.

    i am a bit lost with your suggestion on "translation".

    does "translation" refer to replacing specific words similar to the "find and replace code" feature in "Dreamweaver" ?

    I am assuming this is for different languages such as Chinese, Spanish etc. but i certainly did not ask or mention anything about this.

    the idea is simply for the user to see "Knowledge Base" instead of "Frequently Asked Questions" in their admin.

    Please see the answer provided in the following reply that will help you to understand it but feel free to ask if you have any question or want to change this text directly in the plugin files.

    https://premium.wpmudev.org/forums/topic/membership-is-allowing-spaces-during-signup-screwing-up-buddypress#post-735577

    also thanks for asking for my input -
    - 1 - yes i believe i did already ask about having this awesome plugin available on the "front end". thats my main request.

    There are already feature requests created for this feature on the following threads and this feature may be added in future version of plugin but We don't publish ETAsas you know.

    https://premium.wpmudev.org/forums/topic/the-support-system-plugin-needs-to-have-front-end-access
    https://premium.wpmudev.org/forums/topic/frontend-for-support-plugin-faq-and-tickets
    https://premium.wpmudev.org/forums/topic/show-and-use-support-system-in-front-end

    If you want to discuss something about this feature request then please post it on above threads.

    - 2- integrate with your awesome "Pro Sites". by integrate i mean, when viewing customers in Pro Sites there can be some sort of view/quick link of support requests or new tickets or something instead of having the admin jumping from menu to menu.

    Sorry but i didn't get your point here, why do you want to integrate it with Pro Sites to view/quick link of support requests or new tickets or something instead of having the admin jumping from menu to menu?

    Regards,
    Vinod Dalvi

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