Rescan issue (performance test)

Dear Team,

We are getting following error while running performance test please a look and revert me asap

The performance test didn't return any results. This probably means you're on a local website (which we can't scan) or something went wrong trying to access WPMU DEV. Try again and if this error continues to appear please open a ticket with our support heroes

  • Katya Tsihotska

    Hi Media Worldwide Limited

    Hope you're having a great day!

    Just to make sure no other plugin is causing this, can you please do a plugin conflict test?
    The simplest way to perform a plugin conflict test:

    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Create a new empty plugins folder
    * Move the plugin folder (ex: wp-hummingbird) you want to test from _plugins to plugins
    * Check if issue still persists, if no, proceed to the next step
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin > Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    Let us know about results.

    Also, could you please grant us temporary support access to your website so we can have a better look at your setup and settings? You can grant us access via WPMUDEV Dashboard plugin, there's no need to share credentials. Here's our detailed documentation page about it:
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Kind regards,
    Katya

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