I wasn't able to find a way to "respond" on the forum to Vaughan's answer, which was: "Hi Mark,
Are your subscriptions using the Finite setting?
Membership renewals aren't displayed with Finite plans because they are designed to run for a specific period & then stop.
You need to use a serial plan for renewals.
Hope this helps"
Here's my response:
We have the subscriptions set to serial. The issue is that the subscriptions are auto-renewing without the members actually having to pay for it, which is a functionality issue we're having.