"Root User" showing in From section

In a newsletter template, when sent to subscribers in a group, a From section showing Root User<>, instead of added from email. This happens only in one newsletter.

  • Dimitris
    • Support Star

    Hello there Axel Axelsson,

    hope you're doing good today! :slight_smile:

    I was investigating and testing this a bit further and I noticed that when editing and re-saving the actual From Name in e-Newsletter settings, resolved the issue.

    So in my tests, I edited this into something else, then back to what it was setup already and saved changes. Then used the Preview functionality and Root User was gone.

    Could you please double check this in your end too? You shouldn't be getting the Root User in the aforementioned newsletter now. Please advise!

    Thank you,


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