Hi Rupok,

Thanks for your assistance with this. It has since occurred to me that we did update to PHP 7 a couple of weeks ago. Although everything has seemed to be working fine I am wondering if this issue is related.

I have tried disabling all plugins and still have no luck at all. I don't have a C-panel that I can give you access to however I can include WP login and FTP details I hope this is ok.


[Credentials deleted]

  • Nastia
    • Support Rock Star

    Hello Paul ,

    I hope you are doing well!

    Unfortunately, your credentials were posted in our support forums. I would suggest changing your credentials ASAP, so no one else could use them and re-send new credentials to Rupok.

    Please use this form to send your new credentials, which has "I have a different question" topic already chosen

    Subject: "Attn: Rupok"
    - cPanel Username
    - cPanel Password
    - cPanel Login URL
    - WordPress admin Username
    - WordPress admin Password
    - Login URL
    - Link back to this thread for reference
    - Any other relevant URLs

    Have a nice day and take care!

    Kind regards,

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