Safe Upgrade does not show any screenshot

For one of my sites, Automate > Safe Upgrade does not show screenshot of the site after update.

It just shows the message "Uptime pinged your site and it's UP and no errors were found." For my other two sites, it shows the screengrab.

  • Adam Czajczyk
    • Support Gorilla

    Hi Vladimír

    I hope you’re well today!

    Automate takes two screenshots for Safe Upgrade – “initial” one (before) and “compare” one (after update). The image is displayed if both are available but it seems that for some reasons the “compare” one is not successfully taken and with “timeouts” upon each request.

    Our developers will look into it as it’s not quite sure yet whether it’s related to our API (on our end) or if “something” happens on the site right after updates that prevents the screenshot from being taken. I’ve passed all the information to them along with your site’s access credentials and they’ll look into it.

    Please keep track of this ticket and we’ll update you here as soon as we get to know more regarding the case.

    Kind regards,

    Adam

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