Perhaps when people have 100 questions, you can take one at a time, instead of let people monolpolize the support session. Also, the chat system you guys use stinks. You can't scroll up and read what has been said before because the damn window keeps scrolling back down. Also, when you close the chat there is no way to go back and read the information shared from the closed chat. What a waste of information. This feature of your site can and should be fixed.