Scheduled managed backups running but not completed

Manage backups are running just fine when you do them manually, but a problem occurs with the automatic ones. Causing backup files of around 900b, three for the same day, and not a complete backup.

  • Katya Tsihotska

    Hi Austin

    Hope you're having a wonderful day!

    I'm going to need to ping our SLS team (code experts ) and get their valuable feedback on this. Since this is a bit more of an advanced query, it may take a little bit longer to get a reply back about this, but one of us will post back with feedback as soon as possible.

    Meantime, could you enable wp debug, so we'll see if there are any errors during the performing scheduled backup.
    To enable debug mode please go to wp-config.php and change
    define( 'WP_DEBUG', false );
    to

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );
    define( 'WPMUDEV_API_DEBUG', true );
    define( 'WPMUDEV_API_DEBUG_ALL', true );

    When the scheduled managed backup will be created and if the issue will occur again, go to the /wp-content folder and check if debug.log file is there. If it is there, please download it, save as debug.txt and attach it to your next reply.

    Kind regards,
    Katya

  • Katya Tsihotska

    Hi Austin

    Hope you're doing fine today!

    Our developers tried to check your site, but unfortunately, WordPress login credentials you've provided in chat are not correct, we got ERROR: Invalid username. Could you please check them and send us correct credentials? You can send us your details through our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: "Attn: Katya Tsihotska"
    -WordPress admin username
    -WordPress admin password
    -login URL
    -link back to this thread for reference

    Please use this subject line to ensure that it gets assigned to me :slight_smile:

    Kind regards,
    Katya

    • Austin

      Yeah, I'll send that out to you guys. In the meantime, here is the Snapshot Log.

      [snapshot][2017-11-22 07:00:08][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:13][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:14][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:14][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:16][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:19][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:23][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:27][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:32][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:37][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:42][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:45][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:51][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:00:55][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:01:01][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:01:14][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:01:36][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:01:52][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:02:25][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:02:52][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:03:19][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:03:44][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:04:08][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:04:33][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:04:58][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:05:27][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:05:57][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:06:24][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:06:49][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:07:15][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:07:41][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:08:08][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:08:38][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:09:05][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:09:31][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:09:58][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:10:26][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:10:54][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:11:21][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:11:49][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:12:17][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:12:44][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:13:12][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:13:40][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:14:07][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:14:35][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:15:04][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:15:33][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:16:01][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:16:29][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:16:58][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:17:27][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:17:56][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:18:25][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:18:54][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:19:23][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:19:53][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:20:24][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:20:54][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:21:23][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:21:53][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:22:23][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:22:53][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:23:23][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:23:54][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:24:24][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:24:55][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:25:24][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:25:55][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:26:25][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:26:55][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:27:26][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:27:57][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:28:28][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:28:59][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:29:30][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:30:07][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:30:39][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:31:10][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:31:44][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:32:17][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:32:48][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:33:19][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:33:52][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:34:25][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:34:58][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:35:30][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:36:03][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:36:36][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:37:09][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:37:42][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:38:16][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:38:50][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:39:23][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:39:56][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:40:31][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:41:06][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:41:40][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:42:15][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:42:49][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:43:23][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:43:57][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:44:31][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:45:08][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:45:47][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:46:29][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:47:06][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:47:43][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:48:21][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:48:58][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:49:38][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:50:16][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:50:56][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:51:37][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:52:19][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:53:00][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:53:42][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:54:28][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:55:14][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:56:02][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:56:51][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:57:40][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:58:30][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 07:59:21][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:00:13][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:01:10][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:02:04][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:03:06][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:04:08][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:05:17][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:06:34][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:08:46][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:11:03][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:12:59][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:15:03][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:17:14][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:19:51][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:22:13][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:24:48][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:27:42][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:30:49][Warning] Unable to perform requested system backup, proceeding with builtin
      [Cron][2017-11-22 08:33:45][Warning] Immediate hook misfired, kickstart backup processing
      [snapshot][2017-11-22 08:33:58][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:36:53][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:37:03][Warning] Unable to perform requested system backup, proceeding with builtin
      [Cron][2017-11-22 08:42:34][Warning] Immediate hook misfired, kickstart backup processing
      [snapshot][2017-11-22 08:42:50][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:45:18][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:45:19][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:46:14][Warning] Unable to perform requested system backup, proceeding with builtin
      [Cron][2017-11-22 08:53:22][Warning] Immediate hook misfired, kickstart backup processing
      [snapshot][2017-11-22 08:53:33][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:56:06][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:56:06][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:56:07][Warning] There was an error processing the files
      [snapshot][2017-11-22 08:56:09][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:56:15][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 08:58:34][Warning] Unable to perform requested system backup, proceeding with builtin
      [Cron][2017-11-22 09:04:40][Warning] Immediate hook misfired, kickstart backup processing
      [Cron][2017-11-22 09:10:23][Warning] Immediate hook misfired, kickstart backup processing
      [snapshot][2017-11-22 09:14:18][Warning] Unable to perform requested system backup, proceeding with builtin
      [Cron][2017-11-22 09:14:40][Error] Error processing automatic backup: unknown:unknown
      [snapshot][2017-11-22 09:14:48][Warning] Unable to perform requested system backup, proceeding with builtin
      [Cron][2017-11-22 09:14:52][Error] Error processing automatic backup: unknown:unknown
      [Cron][2017-11-22 09:14:52][Error] Error finalizing automatic backup: unknown:unknown
      [Cron][2017-11-22 09:16:57][Error] Error processing automatic backup: unknown:unknown
      [snapshot][2017-11-22 09:17:29][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 09:17:50][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 09:18:13][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 09:18:53][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 09:19:18][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 09:20:01][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 09:20:38][Warning] Unable to perform requested system backup, proceeding with builtin
      [snapshot][2017-11-22 09:21:00][Warning] Unable to perform requested system backup, proceeding with builtin
      [Cron][2017-11-22 09:21:03][Error] Error processing automatic backup: unknown:unknown

  • Katya Tsihotska

    Hi Austin

    I sincerely apologize for the huge delay on our side and for the inconvenience this is causing you.

    Our developers are trying to check your site, but they aren't able to log in, as the credentials you've sent me before doesn't seem to work now. Could you please send us correct credentials? If you don't want to share your own credentials, you can create a temporary admin account for us. You can send us your details through our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: "Attn: Katya Tsihotska"
    -WordPress admin username
    -WordPress admin password
    -login URL
    -link back to this thread for reference

    Please use this subject line to ensure that it gets assigned to me.

    Again, I'm very sorry for keeping you waiting so long.

    Kind regards,
    Katya

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