I'm looking to implement the best SUPPORT PROCESS that our site can have.
I'm not sure on what the best plugins are but I know what I want.
1. Search Result Plugin ( ex. )
2. Ajax Search Plugin ( ex. )
3. Chat System (user to support personnel. ex. )
4. FAQ Plugin (something that is searchable by the search plugin above.)
5. Forum (for users to ask questions that wait on hold till personnel review and answer it. ex. BBPress)

  • Nastia

    Hello Addison , hope you're doing well!

    You can also try the Support System plugin. With this plugin, users can create tickets, which you can also assign to a specific staff. Plus users will have an easy to use UI that allows them to view, create and submit tickets

    It also has Full FAQ system :slight_smile:

    I am not familiar with other plugins, though I can suggest to try a Chat plugin too and see what suits your site's need the most.

    In Chat, users can use embed social log in, to log in with Facebook, Twitter or Google+. You can embed the chat on any page or have it at the bottom of your site.

    You can also try posting your question in the Members forum to get more opinions from our members.

    Hope this helps!

    Kind regards,

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