SEO Checkup crawl times out

SEO Checkup in SmartCrawl can't finish the scan. Reports that "Scan timed out and was unable to complete.".

  • Katya Tsihotska
    • Support & QA

    Hi Jonah^

    Hope you had a wonderful day!

    This issue has been flagged for our SLS Team (code experts) so that they can dig into this issue further for you. We will post an update here as soon as more information is available.

    Please keep in mind that our SLS Team deals with more complicated issues, thus it may take a little longer for them to reply here. Thank you for your patience while we look into this further.

    Kind regards,
    Katya

  • Katya Tsihotska
    • Support & QA

    Hi Paul

    The issue with Jonah's site is a site-specific issue, it's not a bug, so the cause of the issue on your site could be different.

    Please contact our Live Support here https://premium.wpmudev.org/live-support/ so they can have a closer look at your site and help you with your query and if it will require things those are out of the scope of Live Support, they'll create a separate ticket for you.

    This will also allow us to collect all information about your query in the same place, and give us access to tools like Support Login so we can access to your site and have a look at it.

    Kind regards,
    Katya

  • Coastal Data
    • Information Technologist

    I've noticed with my host, SiteGround, they don't "like" the external scans much, so when I manually run them, they almost always timeout and fail, BUT, if I schedule the scans to run at midnight, they usually do complete.

    Give that a try.

    --Jon

  • Ari
    • Recruit

    Hey joJonah^,

    Hope you had a great day!

    I found the problem on your site, since this is more complex I pinged our developer to have a closer look on this issue. In the meantime I found a way you can follow to run the SEO checkup. In this way, it is working fine from my end, hope it will also work on your end.

    Step 1: Run a SEO scan:

    Step 2: Go to the SmartCrawl dashboard page:

    Step 3: You will see the progress here, wait until it completed, it will take 4 - 5 minutes maybe.

    Let me know if you have any problem regarding this issue.

    Best Regards, Ari

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