I am wondering if anyone has a suggestion for a problem that I am having with using exceptions in the appointments plus plugin.
At the moment clients are still able to book an appointment even though the service provider is not working during that time.
I usually have 4 service providers working between 9:00 and 10:30 in 30 minute blocks. However, somedays not all of the providers will be working during this time so I have blocked off their working hours using exceptions. Unfortunately, the exceptions do not seem to be working and up to 4 clients are still able to make appointments during these time periods, even though there are not 4 service providers working during this time period.
(To give you an example usually service providers 1a, 1b, 1c and 1d work between 9:00 and 10:30. According to the plugin NONE of these providers are scheduled to work on the 23rd or 24th of this month between 9:00 and 10:30. However, these time blocks are still showing as being available and it is possible to book up to 4 appointments during this time.)
This is a big problem because, unless I can fix this, it is possible that there will be no one available to take care of the client when they show up.
Thanks in advance for your help.