Shipper Pro export fail.

I tried to export a site to another cPanel but when it says it is completed I get an error email sometime after. Any idea why this is?

https://cdn.livechat-static.com/api/file/v2/lc/att-old/8801096/ba0dd62b51e19fa1360ec2b6ab16dc4e/Error.JPG

Please check and help.

  • Dimitris
    • Support Star

    Hello there Richard

    Could you please share some more access details for both Source and Destination sites?

    As this is a public forum, you should send us your details through our safe contact form

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    using this template:

    Subject: “Attn: Dimitris

    SOURCE SITE

    – WordPress admin (login URL/username/password)

    – (S)FTP credentials for file access (host/username/password/path of the website in question)

    – server panel (cPanel/Plesk) credentials (login URL/username/password)

    DESTINATION SITE

    – WordPress admin (login URL/username/password)

    – (S)FTP credentials for file access (host/username/password/path of the website in question)

    – server panel (cPanel/Plesk) credentials (login URL/username/password)

    – link back to this thread for reference (e.g. https://premium.wpmudev.org/forums/topic/example-topic)

    – any other relevant urls

    Keep in mind the subject line as ensures that it gets assigned to me.

    Thank you,

    Dimitris

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