[Shipper Pro] Shipper Migration

I'm trying to migrate smecofe.com to staging.smecofe.com but it's running into errors. The log files don't give enough information about what's going wrong and I don't know what to do to amend the problem. Can someone help me please? We need the site transferring by Monday morning. Thanks for your help.

Wayne

  • Jonathan Solorzano
    • Staff

    Hi Wayne,

    Thank you for contacting WPMU Support!

    I'm sorry to hear about the issue you are having. There are several possible factors that can affect your migration. Among those are plugin conflict, php version on your hosting(must be 5.5+), etc.

    Could you please run a migration without other plugins active in order to verify if it's a conflict with something specific on your site?

    If that doesn't provide any results could you provide us with the error logs you receive along with cPanel or FTP access to both source and destination sites in order to investigate it further?

    As this is a public forum, you should send us your details through our safe contact form
    https://premium.wpmudev.org/contact/#i-have-a-different-question
    using this template:

    Subject: "Attn: Jonathan Solorzano"

    - Source site login URL
    - WordPress admin username
    - WordPress admin password
    ------
    - Destination site login URL
    - WordPress admin username
    - WordPress admin password
    ------
    - Source site FTP credentials (host/username/password)
    - Source site cPanel credentials (host/username/password)
    - Folder path to site in question
    ------
    - Destination site FTP credentials (host/username/password)
    - Destination site cPanel credentials (host/username/password)
    - Folder path to site in question
    ------
    - Link back to this thread for reference
    - Any other relevant urls/info

    Look forward to your reply.

    Best,
    Jonathan S

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