[Shipper Pro] Shipper Plugin does not transfer themes and plugins

I'm trying to setup a staging site on WPMU for theclydevenue.com but the transfer doesn't seem to include all of the support files. I tried it as an export, and then as an import. The current error is that there is no theme folder for Avada, which is the theme in use.

I did explore the Shipper options, and tried one that allows the plugin to use the uploads folder, but that did not help.

The host for theclydevenue.com is WordPress.com, and I don't know if that provides FTP access?

Maybe I need to use Snapshot instead, and restore a backup over on WPMU dev?