shipping and download simultaneously allowed

I have products that customers buy that include parts to ship and pdf addons. i just had a customer buy one and the shipping cost was not added.

Can a product have shipping and a download in one order?

  • Tyler Postle
    • CGO

    Hey Tim,

    Hope you're doing well today! Thanks for your question.

    Once the product download field is filled in, then it automatically turns it into a "digital product", which means shipping is no longer applied. I can see how it would be useful to be able to use them both together though, thanks for bringing this up, I'm marking it as a feature request :slight_smile:

    In the meantime, you could add the download link to your order confirmation email? or is there multiple different download links?

    Another option, would be to include the download link on the product page - seeing the pdf might be good information for potential buyers(just a thought), you could also protect the link to only logged in users using our Protected Content plugin.

    Let us know if you have any further questions here! More than happy to help.


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