Should User Sync bring across a user's first name and last name?

Our site is only syncing username and password from Master to Sub – should it also be syncing the user's name?

  • James Morris

    Hello Matthew,

    I hope you are well today.

    I just ran a quick test and yes, WordPress User Sync does synchronize the user's name. If this is not working correctly, you may have a plugin conflict causing issues. Could you please run a plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin. https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, rename that file to debug.txt and attach it to your reply here so we can examine it further.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris