Signed up for the Gold for the support and wondering how

Signed up for the Gold for the support and wondering how to access it. "It's like having your own WordPress development team, for a tiny-tiny fraction of the cost of one developer!"

The forums are helpful but take hours to sort through all the conversations.

The Live Support - "Please note that members only sessions are for members to help and discuss with one another. -- They will not necessarily contain a staff member." Not exactly the "personal" help I was expecting.

Perhaps I either misunderstood what "support" means or maybe not finding the right link.

Just frustrated and needing some guidance.