Signup Step 3 Problem

When going through the payment steps for paypal, the last step before submitting to paypal is step 3 where user confirms data. The problem is that there are extra fields displaying; "Name" & "Address". the user was never prompted to enter any data in those fields and hence they are blank. How to fix ?

  • Mason
    • DEV MAN’s Sidekick


    Many thanks for submitting this. Are you running BuddyPress per chance? I just ran some tests with @timothy and found the same thing. I’m going to alert the developer and see what can be done.

    To be clear, is it blocking the person from checking out or just showing unused fields?

    Thanks again for your feedback.

  • Arnold
    • El Macho WP

    That wouldbe because the Users profile isn’t filled in. If you order wih Authorizenet you’ll get asked for all those fields and more because it’s required to authorize the card.

    With PayPal they hide your personal data, it may not even be the same email address, so there is no feedback of those fields. If you go to the customers wordpress profile an dfill them in they will show up.

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