site adding #tab-description to Woocommerce product page url

Hi guys

I have an issue where "#/tab-description" is automatically added to the end of a Woocommerce single product page url. See this example: http://intuityhealingacademy.com/calendar/emotional-tracing-workshop

I've looked around and read things such as this post: http://www.kriesi.at/support/topic/tab-description-is-automaticly-add-to-the-url-why/ explaining that it's a plugin incompatibility but I have tried deactivating every plugin except for Woocommerce and Domain Mapping (this is on a multisite).. No joy.

I've also read that it could be to do with permalinks not agreeing with eachother.. I do have a custom base of "calendar" for the products and did have a page also named "calendar" but have changed the page slug and also tried changing the custom base for products but neither of those worked either.

I've now run out of ideas.. I've searched through my theme code (written by me) and the plugins for anything that may be causng this but I'm stuck!..

Any help would be massively appreciated! Thanks in advance
Martin

  • Adam Czajczyk

    Hello Martin,

    I hope you're well today and thank you for your question!

    I checked the product site and I tend to stick to the idea of plugin or a theme interference. The "#..." part is a special link (anchor) and it's commonly used with "tabbed interface" JS/jQuery scripts. The fact that it's visible and that page is automatically redirected to the URL with that part included suggests that some JS is not working properly on the site and since WooCommerce itself doesn't cause this there's a big chance that other parts of the site are "breaking" it.

    I realize that you already tried disabling the plugins but even though I would like to take a closer look at your site and test it myself. To do this, I'd need to access the site and you can grant me a support access by following this guide:

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    I believe the site's not "fully live" yet, is it? I mean: would I be allowed to disable/enable plugins and switch themes?

    Best regards,
    Adam