site automatically logs off when you grant support access

Hi,
When I click grant support access on the wpmu dev dashboard plugin support section on the dequaconsulting.com site it automatically logs me out and it doesn't grant the access.

  • Patrick Freitas

    Hi cornelius_butler

    I'm sorry to hear you are having this problem.

    Please, clean all browser caches and consider trying use this on another browser and check if the problem is gone, if this persists.

    Wouldn't you mind please send me some credentials information and I can have a closer look for you.

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question:

    Subject: "Attn: Patrick Freitas"

    - Site login URL:

    - WordPress admin username:
    - WordPress admin password:

    - FTP/SFTP credentials

    Host:
    Username:
    Password:
    Port:

    - cPanel credentials

    Host:
    Username:
    Password:
    Port:

    - Folder path to the site in question:

    - Link back to this thread for reference

    - Any other relevant URLs/info:

    Please, reply to the ticket once you have sent the information.
    Best Regards
    Patrick Freitas

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