site does not send out welcoem email with login info


I have support access turned on for When you make a purchase here:

After the order details page shows, no welcome email is sent with the traditional wordpress login info for a new user.


  • Patrick Freitas
    • Staff

    Hi cornelius_butler

    How are you today?

    I had a closer look, I made a test on shop and check if I would receive the welcome email from your system.

    I bought a product and selected "Create an account", on first moment I received two emails, the account and purchase confirmation.

    I checked the Order on WooCommerce panel I could see it was On Hold status, I moved to confirmed and received the confirmation email too.

    Let us know if have any further question,

    Best Regards,

    Patrick Freitas

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