Site down after smush pro activation

Hi! I was finishing the installation of the smush pro plugin. When I tried to actívate it, the site went down, with no error message at all. Now I can not acces to the front neither the backend. I can not deactive it from the hub, neither.
Any clue?

  • Vaughan

    Hi Luis,

    Hope you're well?

    It sounds like possible server resource issues.

    Could you check your Server error logs and see if anything is listed in those that might shine a light on the cause. You should be able to find them in your servers CPanel or look for an error_log file in your sites public_html folder (where wp-config.php resides)

    You can also try adding the following to your wp-config.php

    define('WP_MEMORY_LIMIT', '256M');

    Also if you have access to php.ini on your server (You may need to ask your webhost),try increasing the following;

    max_execution_time = 300
    max_input_time = 300

    Failing all the above, you can disable the Smush plugin using FTP

    Navigate to /wp-content/plugins/

    Then temporarily delete the smush-pro plugin folder. That should then allow you back in to admin.You can then re-install it again afterwards.

    Hope this helps

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