Site Down when Pushing a staging area live. - Error log indicates API error

Hi,

When pushing our staging7.bhs-direct.com site to live to https://bhs-direct.com, the site goes down and reports the following.

[WPMUDEV API Error] 4.4 | cURL error 6: Couldn't resolve host 'premium.wpmudev.org' ((unknown URL) [500])

Our membership is user: support64169

Many thanks

J

  • James Morris

    Hello admin,

    I hope you are well today.

    We are currently experiencing some regional, intermittent connectivity issues with our API. We believe the issue is with an upstream provider. Are SysAdmins are digging into this issue further.

    However, in order to determine the exact nature of your specific issue, I'd like to take a deeper look at your site.

    In order to help you better with your issue, would you please grant me access to your site and server?

    Please visit the Contact page and complete the form with the following information:

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url

    ~OR~

    - FTP credentials
    host
    username
    password
    (and port if required)

    Best regards,

    James Morris