Site Hacked: Please Help

My site is not loading and has a lot of infected files, can you help?

  • Dimitris
    • Support Star

    Hello there Ed,

    hope you're doing well today!

    In order to start getting this back, there're two different approaches that you could follow:

    1. Restore a backup from a time where the website was clean and all content/settings were up-to-date. If you're not sure if there are any backups in the server, you can always advise your hosting provider about it.

    2. As Luis reported in the notes after your chat that some core WP files are also infected, the workaround here would be to manually re-upload all WP core files and folders apart from the /wp-content/ folder, then manually re-download all plugins and themes from their official vendors and re-upload them. This may bring you to a state where you could use Defender's File Scanning and find more hacked files. If the hacking is too deep though, like if database tables are also affected, you may have to outsource this to a service like Sucuri.

    Warm regards,
    Dimitris

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