Site is Down

I received a down alert from you several hours ago. I woke up and my site - home page and admin, is completely white and I have no idea why. The only thing I did yesterday was schedule a post. Please help me fix it, thank you!

  • Ash
    • WordPress Hacker

    Hello Tricia

    It seems there is an error. We need to find out what the error is.

    Would you please enable debug mode and check if there is any error? To enable debug mode please go to wp-config.php and change

    define( 'WP_DEBUG', false );

    to

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );

    Now refresh the page 2-3 times. That will create a file called debug.log inside wp-content folder. Open that file, check the very bottom and you will see the latest errors. Please send me those.

    Have a nice day!

    Cheers,
    Ash

  • Tricia
    • Flash Drive

    Hi ash, is this through WordPress admin? My admin site is also completely blank. I checked my other 2 WordPress and they are also blank. I don’t know what happened, I didn’t change anything. Possibly an auto update? Is there anything I can do outside of admin? Thank you.

  • Tricia
    • Flash Drive

    Hi Ash,

    I was able to change the debug through my FTP. I don't see a Debug Log in the wp-content, but there is an error_log in the main folder. There's about a billion error messages, here is the lowest portion: Thank you for your help.

    [07-Feb-2019 13:03:00 America/Denver] PHP Warning: PHP Startup: mailparse: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:00 America/Denver] PHP Warning: PHP Startup: OAuth: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:00 America/Denver] PHP Warning: PHP Startup: oci8: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:00 America/Denver] PHP Warning: PHP Startup: uploadprogress: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: imagick: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_mysql.so' - /usr/php/56/usr/lib64/php/modules/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_pgsql.so' - /usr/php/56/usr/lib64/php/modules/pdo_pgsql.so: undefined symbol: pdo_handle_error in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: magickwand: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: mailparse: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: OAuth: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: oci8: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:01 America/Denver] PHP Warning: PHP Startup: uploadprogress: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: imagick: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_mysql.so' - /usr/php/56/usr/lib64/php/modules/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_pgsql.so' - /usr/php/56/usr/lib64/php/modules/pdo_pgsql.so: undefined symbol: pdo_handle_error in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: magickwand: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: mailparse: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: OAuth: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: oci8: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:02 America/Denver] PHP Warning: PHP Startup: uploadprogress: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: imagick: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_mysql.so' - /usr/php/56/usr/lib64/php/modules/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_pgsql.so' - /usr/php/56/usr/lib64/php/modules/pdo_pgsql.so: undefined symbol: pdo_handle_error in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: magickwand: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: mailparse: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: OAuth: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: oci8: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:03:04 America/Denver] PHP Warning: PHP Startup: uploadprogress: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:04:29 America/Denver] PHP Warning: PHP Startup: imagick: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:04:29 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_mysql.so' - /usr/php/56/usr/lib64/php/modules/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0
    [07-Feb-2019 13:04:29 America/Denver] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:04:29 America/Denver] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/php/56/usr/lib64/php/modules/pdo_pgsql.so' - /usr/php/56/usr/lib64/php/modules/pdo_pgsql.so: undefined symbol: pdo_handle_error in Unknown on line 0
    [07-Feb-2019 13:04:29 America/Denver] PHP Warning: PHP Startup: magickwand: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:04:29 America/Denver] PHP Warning: PHP Startup: mailparse: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:04:29 America/Denver] PHP Warning: PHP Startup: OAuth: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:04:30 America/Denver] PHP Warning: PHP Startup: oci8: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0
    [07-Feb-2019 13:04:30 America/Denver] PHP Warning: PHP Startup: uploadprogress: Unable to initialize module
    Module compiled with module API=20131226
    PHP compiled with module API=20100525
    These options need to match
    in Unknown on line 0

  • Tricia
    • Flash Drive

    I have tried every informational trick I can find and nothing is working. I even deleted all the plugins and still white. I put them back. I don't know what happened or how to fix it. I see a "host" on your site - is there a way to transfer this site to your hosting and that might fix the problem? Thanks.

  • Ash
    • WordPress Hacker

    Hello Tricia

    Glad to know your host restored a backup and that sorted your issue :slight_smile:

    I see a "host" on your site - is there a way to transfer this site to your hosting and that might fix the problem? Thanks.

    Yes you can migrate to our hosting. You can use shipper plugin to move the site: https://premium.wpmudev.org/project/shipper-pro/

    But note that, our hosting is still on beta, so there might be some limitations, sometimes.

    My other 2 sites are still down. no idea why.

    Did you try the debugging process for those two sites? Please note, after enabling debug in the wp-config.php, you need to refresh the site to replicate the white page/error. And then check the debug log.

    You can use http://pastebin.com to send us the logs from the debug file and we can take a look.

    Have a nice day!

    Cheers,
    Ash

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