site is down

site not found

  • Patrick Freitas

    Hi George Inglessis

    Sorry to hear that you are having this problem. There are some tests that we can run to fix this problem. The first is check the .htaccess file.

    The .htaccess is a distributed configuration file, and is how Apache handles configuration changes on a per-directory basis.
    You can read more about it here: https://codex.wordpress.org/htaccess

    Wouldn't you mind please, using a FTP access, navigate to WordPress Root Folder, search for .htaccess file, select it and click to edit, it should look like:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    If the .htaccess looks like different, please, rename to .htaccess-temp, create a new file and give it .htaccess name and paste the above code and check if the problem is gone.

    You can also sen the FTP information and we can have a closer look on the problem.

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question:
    Subject: "Attn: Patrick Freitas"
    - Site login URL
    - WordPress admin username
    - WordPress admin password
    - FTP credentials (host/username/password)
    - cPanel credentials (host/username/password)
    - Folder path to site in question
    - Link back to this thread for reference
    - Any other relevant urls/info

    Let me know the result or when you send the FTP access information and I can have a closer look.
    Have a great day,
    Patrick Freitas

  • Patrick Freitas

    Hi George Inglessis

    Thank you for the information, unfortunately I wasn't able to access the FTP,

    wouldn't you mind please send me more detailed the informations for example

    FTP: myftp.com
    Password : mypass
    User: myuser.

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question:
    Subject: "Attn: Patrick Freitas"

    - FTP credentials (host/username/password)

    host:
    Username:
    Password:

    Please, reply this when you send the informations.
    Have a great day,
    Patrick Freitas

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