site is not loading

Hi,
A client site located at: http://giantsteps.net/ is not loading.

Corn

  • Kasia Swiderska

    Hello Corn,

    It looks like there is some type of Error that prevents the site from displaying. You will need to enable debug mode in WordPress to see what type of error it is.

    To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    If you open wp-config.php and that define statement is not there, you can add it right before this line:

    /* That's all, stop editing! Happy blogging. */

    After enabling debug, open site again to generate the error. After that upload debug.log to Dropbox type of service and paste here the link so we can have a look.

    kind regards,
    Kasia

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