site will not let me login

Hi,
I'm trying to login to one of the sites I manage but it is acting strange. I'm using the correct login info but it just keeps reloading the login page. It does not say any error about invalid username/password. It just keeps reloading the login page. What is causing this?

Corn

  • Adam Czajczyk
    • Support Gorilla

    Hello Corn,

    I hope you're well today and thank you for your question!

    There can be a number of reasons causing that issue but in order to find out what exactly is the main culprit here some additional troubleshooting will be necessary. An essential step to start with would be to disable all the plugins.

    To do this please:

    1. Access the site via FTP (or cPanel's "File Manager")
    2. go to "wp-content" folder
    3. rename "plugins" folder to "plugins.hold"

    Now please clean your browser's cache and try to login to "/wp-admin" area again. Most likely you'll be able to do this this time. If yes:

    4. access the site via FTP again
    5. go to "wp-content" folder
    6. rename "plugins.hold" folder back to "plugins"
    7. in your site's admin area go to "Plugins -> All plugins" page and

    7a) enable one plugin
    7b) logout of the site
    7c) try to login again
    7d) if that works, repeat points 7a - 7d until it breaks again.

    The plugin that you enabled last would be the most probable culprit that we would further investigate.

    Give it a try please and let me know about results.

    Best regards,
    Adam

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