site will not let me turn on support access

Hi,
I am trying to turn on support access on for http://dequaconsulting.com/. but when I try to do so the site automatically logs out and sends me back to the login screen.

  • Adam Czajczyk
    • Support Gorilla

    Hello cornelius_butler

    I hope you're fine today!

    Is it logging you out of WPMU DEV Dashboard plugin (your WPMU DEV account) or it's logging you entirely out of the site's wp-admin area?

    Are there any additional security and/or caching plugins besides our Defender and Hummingbird active? If yes, have you tried to deactivate them temporarily?

    Also, is it giving you some error message right before or after it logs you out, when you try to enable support access?

    Let me know, please.

    Kind regards,
    Adam

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